Frequently Asked Questions

Production Time:

Each Shirtwascash product is made-to-order in the USA. This means that once your order is placed, we begin creating your apparel from scratch. Current lead times are approx. 1-2 weeks but may be shipped faster.

Once your order items are ready, we promptly ship them out using USPS First Class and USPS Priority Mail. Shipping times depend on where you are located. 

Shipping Time:

U.S. & Canada: 2-5 business days

International: 1-2 weeks

USA Shipping is under $5. International is typically between $9.99 and $14.99.

Your shipping cost will be calculated based on order weight, size, and where you are shipping too. We usually charge you less than the actual cost to ship and costs will vary. You can see the final shipping charge at the final screen of the checkout process.

If you would prefer to calculate your shipping costs before checking out, please click here to use our handy calculator.

We will send you a shipping confirmation email when the order goes out that will include a link to your tracking number. Be sure to check your spam folder before emailing us. If you used Paypal, an email may have been sent to the email address setup with them.

​We ship anywhere we haven't experienced too many scammers. If for some reason you go to check out and your country isn't listed, unfortunately we can't ship to that country. We do ship to almost every country in the world though! If you think your country should be added to our "safe" list, just hit us up and we'll do an in-depth analysis, including contacting your country's top leaders to see if they seem legit or not.

Yes we do! You can insure your package through our partnership with Route Shipping Insurance, so that you will be 100% compensated if your package is lost, stolen, or damaged in transit.

On the cart page, you'll see a small checkbox above the Checkout button that says "Add shipping protection". Simply check this box and your package will be insured. Click the information icon by the checkbox to learn more. We highly encourage you to insure your packages as we cannot be responsible for lost, stolen, or damaged packaged otherwise.

Depending on your country, your package may incur local customs or VAT charges that we are unable to prepay or even predict. Governments are pretty greedy and we apologize for that. Shirtwascash is not responsible for international taxes, duties or other tariffs your government may charge.

You can tell us to mark your package as "gift" during checkout in the "Add a note to your order" field. These packages are charged considerably less in taxes or may not be taxed at all (no guarantees on this though).

However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned to us.

International shipping times usually vary widely from country to country. Once we send out the order, it is in the hands of the postal service and we have no control over how long it takes to get to you from there. If the status does not change on your tracking number for longer than 14 days, try calling your local postal service. Once it leaves the U.S., your order is transferred from USPS to your country's local postal service, therefore we can't track it anymore and are not responsible for lost, damaged, or stolen packages in your local country.

If you do need help with an international package taking longer than usual though, hit us up and we'll try and trace the package using telekinesis or other unproven methods. We promise it works sometimes!

Orders going through customs do vary on time depending on that customs office. If you are worried that your order has not updated in awhile, try giving your customs office a call. Sometimes they hold on to orders and will not let customers know unless you get a hold of them. Unfortunately we have no control over customs and there's not much we can do from our end usually if a package is stuck for some reason.

If you feel your order may be completely lost, you can contact us here and we'll do our best to help.

Domestic Orders

We use USPS for all domestic orders. All orders will be sent USPS First Class (3-5 business days) unless the packages weighs over 15 oz. Then they will automatically be upgraded to Priority Mail (2-3 business days). All orders come with tracking numbers.

International Orders

We use USPS to ship the order out, but right when it leaves the U.S. it becomes a part of your country's local postal service. If you are having any trouble with your order, contact your country's local post office and not USPS. Tracking numbers are given with all international orders, but may stop tracking once they enter your country. Average transit times vary widely on all international orders depending on country, but are usually within 1-2 weeks. We have no control and therefore cannot be responsible for delayed, lost, damaged, or stolen packages once they enter a foreign country.

We have two purchasing options for most of our t-shirts and tank tops: Standard and Premium. Both of these options are printed with our in-house developed shirts and feature the same premium quality. However, Standard shirts have a white unprinted back while the Premium versions are printed on both sides. 

Why white on the back? 
Our printing method is a lot more complex and expensive than typical shirt manufacturing. We print each side separately and use large hydraulic heat presses to vaporize the ink directly into the fabric. This results in unlimited vibrant colors in high resolution that will never fade but costs more than other printing methods. That being said, we can offer a less expensive shirt if you only want the print on the front and not on the back, hence we offer two options for most of our shirts!

Unlike other brands, we directly source our own fabrics and work directly with mills across the world. We're really particular about the feel of our clothes. Most of our products are made from super soft "I can't believe it's not Cotton" 100% lightweight and midweight Polyester material. Our premium fabrics are guaranteed to be some of the softest clothes you've ever felt! Other products are made from different materials, such as Cotton or Spandex, so check out the product pages for more info.

There are several benefits of our proprietary spun Polyester material:

- High-resolution images

- All-over print with unlimited colors

- You can't 'feel' the ink on the shirt and colors never fade

- Super soft, lightweight feel

- No shrinking after your first wash

- No wrinkles after washing or drying

Our printing technology produces vibrant, super-soft, permanent prints that are guaranteed to never crack, peel or flake - you can't even feel it! We use a combination of large format printers with special ink to vaporize our graphics directly into the thread's fibers.

We are the ONLY all-over print apparel company to produce all of our own clothes which gives us a ton of advantages over other brands in both product creativity and quality standards.

Expect to see a small number of very small white streaks, especially around the underarm area on some of our apparel. These are unavoidable, and a standard feature of dye-sublimated (all-over print) shirts. Each is truly handmade and one of a kind. The reason for these white marks is that some of the shirts can't be laid completely flat.

However, with our new Zero Void and Layflat construction technology, we are able to keep the white spots to an absolute minimum and significantly less than any competitor!

So glad you asked! Check out our Size Chart page.

The amazing thing about our sublimation printed apparel is that the design will never fade, dull, crack, or peel. Our fabrics will last a lifetime of shenanigans, but to keep them in the best shape please follow the care instructions below:

1. Flip the garment inside out before washing.  

2. Wash cold with like colors. 

3. Hang dry or tumble dry low.  

*Please do not bleach, iron, or dry-clean your apparel.

At Shirtwascash, we care a lot about the customer experience - if you don’t love your order, visit our return page to create a super-easy return request. You can return your order for any reason, just let us know so we have a chance to make it right.

- Returned items must me unworn and in brand new condition.

- Return request must be made within 14 days of receiving your order.

- If you received a damaged, defective, or incorrect item and would like to return it, we will refund you 100% of your order or we will exchange it at no extra cost to you.

- If you'd like to return an item because you changed your mind, we will create a prepaid shipping label (U.S. customers only) for you to easily return your items and then the return shipping fee will be deducted from your final refund amount.

- Once your return package arrives at our facility, we will process it within 3-5 business days and then refund you for the full amount if you meet all the criteria above.

- Once we process your return, the refunded amount will be transferred back onto the payment method used to place the order, or onto a gift card if you choose. 

Need a different size, design, or product? No problem! Just visit our Returns & Exchanges page to create a super-easy exchange request. You can exchange an order or specific item for any reason, just follow our guidelines below. 

- Exchanged items must be unworn and in pristine condition.

- Exchange request must be made within 14 days of receiving your order.

- If you received a damaged/defective item and would like to exchange it, we will exchange it at no extra cost to you and pay for all shipping fees.

Once we process your return (3-5 business days from receiving it), the refunded amount will be transferred back onto the card used to place the order within 3-5 business days, or through your Paypal account if this was used.

We do try to expedite any exchange orders since we know how lame waiting on orders can be. We do our best to get them out right as they are finished, but it could take around 1-2 weeks like a normal order if we're super swamped.

You'll receive an email with the tracking number as soon as the exchange order ships so you can track it!

If you catch it in time and we have not processed the order yet, fill out this form and we will make those requests a priority.

If you catch it in time and we have not processed your order yet, fill out this form and we will make those requests a priority. If your order is more than 48 hours old we still may be able to make the change but there will be a charge of $2.50 per item to account for fabric and ink if the item has already gone into production.

Some shirts have white marks under the armpits or around the seams that are unavoidable. Please check out the Product Info & Printing Methods section on this page for more info on this. 

For any other issues with your order, please contact us here and upload a photo of the damaged item. We will make this right and will show no mercy in punishing the ones responsible!

If your tracking status shows that your order was delivered and but is nowhere to be found, give it 3 business days because most of the time orders show up a couple days after due to forces out of our control. Unfortunately we have no control over USPS or any other shipping service and therefore cannot be responsible for any lost, damaged, or stolen packages once they leave our facility. 

If you purchased shipping insurance when you checked out (click here for more details on shipping insurance), then you can easily file a claim with our insurance partner over at Route Shipping Insurance and get a new order.

If you did not get shipping insurance, however, there is still hope. If you still can't find your package try the following:

- Make sure to ask your neighbors if they came across any of your dank maymays. 

- If you live in an apartment or multi-unit building, check your front desk or package collection area to see if they're hiding your package.

- Call the nearest post office (USPS post office in the U.S.) and give them your tracking number, often they have it waiting at the facility for you.

- INTERNATIONAL CUSTOMERS: Contact or go into your local post office first, sometimes they are holding on to your order even after it shows delivered. If it's being held in customs, contact the customs office directly.