Frequently Asked Questions

Our masks are made with a woven anti-microbial polyester fabric. The synthetic fibers leave little room for bacteria build-up and is also entirely machine washable. This is a similar fabric to higher end sportswear, medical gowns, and certain pillowcases. 

Google "anti-microbial fabric" for more specific information on the mechanisms at work. Please note this is not anti-viral and is intended for long-term everyday use.

Unlike other brands, we directly source our own fabrics and work directly with mills across the world. We're really particular about the feel of our clothes. Most of our products are made from super soft "I can't believe it's not Cotton" 100% lightweight and midweight Polyester material. Our premium fabrics are guaranteed to be some of the softest clothes you've ever felt! Other products are made from different materials, such as Cotton or Spandex, so check out the product pages for more info.

There are several benefits of our proprietary spun Polyester material:

- High-resolution images

- All-over print with unlimited colors

- You can't 'feel' the ink on the shirt and colors never fade

- Super soft, lightweight feel

- No shrinking after your first wash

- No wrinkles after washing or drying

Our printing technology produces vibrant, super-soft, permanent prints that are guaranteed to never crack, peel or flake - you can't even feel it! We use a combination of large format printers with special ink to vaporize our graphics directly into the thread's fibers.

We are an all-over print apparel company that produces all of our own clothes which gives us a ton of advantages over other brands in both product creativity and quality standards.

All products are made-to-order in the USA. This means that when you place your order, we make your items from scratch. Production time is normally under one week but can take up to 2 weeks for an order to ship. Production times can take longer during times of high demand. These are typically during holidays and special Shirtwascash events.

Expect to see a small number of very small white streaks, especially around the underarm area on some of our apparel. These are unavoidable, and a standard feature of dye-sublimated (all-over print) shirts. Each is truly handmade and one of a kind. The reason for these white marks is that some of the shirts can't be laid completely flat.

However, with our new Zero Void and Layflat construction technology, we are able to keep the white spots to an absolute minimum and significantly less than any competitor!

So glad you asked! Check out our Size Chart page.

*These are not kid sizes! Unless your kid is adult size...

The amazing thing about our sublimation printed apparel is that the design will never fade, dull, crack, or peel. Our fabrics will last a lifetime of shenanigans, but to keep them in the best shape please follow the care instructions below:

1. Flip the garment inside out before washing.  

2. Wash cold with like colors. 

3. Hang dry or tumble dry low.  

*Please do not bleach, iron, or dry-clean your apparel.

We are one of the few on-demand brands made 100% in America. We've been scaling growth to meet this new demand. Current mask shipping estimates are advertised on the product pages, we frequently update this to reflect any new information / potential supply-chain delays.

You can also learn more about our masks, manufacturing, and donation efforts at maskfaq.shirtwascash.com.

Shipping within the USA is $6.49 or less. Iternational shipping is typically between $9.99 and $14.99. What you pay for shipping is usually less than the actual cost of shipping.

We currently do not offer shipping insurance.

U.S. and Canada: production time + 3-5 business days via USPS First Class. Orders over 15oz. will automatically be upgraded to USPS Priority Mail which takes 2-3 business days.

International: production time + 1-2 weeks via USPS. Once an order leaves the U.S. it is handed off to the local postal system of the destination country. Shipping time may take longer depending on how your country handles parcels. Shipping time may take longer if customs stops your order. If you experience delays once your order enters customs' hands, we advise that you call your local post office or customs office for assistance.

We will send you a shipping confirmation email when your order ships that will include a link to your tracking number. Be sure to check your spam folder before emailing us. If you used Paypal, an email may have been sent to the email address setup with them.

You can also login to your Shirtwascash account and check the status of your current order. If the order hasn't been shipped yet, it means it's still in production (remember current production times are approx. 1-2 weeks).

​We ship anywhere we haven't experienced too many scammers. If for some reason you go to check out and your country isn't listed, unfortunately we can't ship to that country. We do ship to almost every country in the world though! If you think your country should be added to our "safe" list, just hit us up and we'll do an in-depth analysis, including contacting your country's top leaders to see if they seem legit or not.

International orders may incur local customs or VAT charges. We are currently unable to predict or prepay these charges. Please check with your local customs office to see if your order may incur any extra charges. Shirtwascash is not responsible for international taxes, duties or other tariffs your government may charge.

International shipping times usually vary widely from country to country. Once we send out the order, it is in the hands of the postal service and we have no control over how long it takes to get to you from there. If the status does not change on your tracking number for longer than 14 days, try calling your local postal service. Once it leaves the U.S., your order is transferred from USPS to your country's local postal service, therefore we can't track it anymore and are not responsible for lost, damaged, or stolen packages in your local country.

If you do need help with an international package taking longer than usual though, hit us up and we'll try and trace the package using telekinesis or other unproven methods. We promise it works sometimes!

Orders going through customs do vary on time depending on that customs office. If you are worried that your order has not updated in awhile, try giving your customs office a call. Sometimes they hold on to orders and will not let customers know unless you get a hold of them. Unfortunately we have no control over customs and there's not much we can do from our end usually if a package is stuck for some reason.

If you feel your order may be completely lost, you can contact us here and we'll do our best to help.

Please double check your address before completing the checkout process.

Address changes must be requested within 48 hoursof order placement. Any requests made later than 48 hours may not be processed before order shipment.

If you decide that you need to change your address, please email us at wecare@shirtwascash.com

Please verify that the items in your order are correct before completing the checkout process.Check that you are ordering the right products, sizes, styles, etc.

We can edit your order for free if you contact us within 48 hours of order placement. Any requests made after 48 hours will incur a $2.50 fee per item. The fee/s will be invoiced via email and are required to be paid before any edits go through.

If you decide that you need to edit your order, please email us at wecare@shirtwascash.com 

Order cancellations must be requested within 48 hours of order placement. Any requests made later than 48 hours will incur a $2.50 fee per item. The fee/s will be deducted from order refund. Refunds can take up to 5 business days to properly appear in your account.If you decide that you need to cancel your order, please email us at wecare@shirtwascash.com

If you have received the wrong item/s or are missing items that you ordered, please contact us with a photo of everything you received (including packaging). We will do whatever we can to make things right.

Please email us at wecare@shirtwascash.com

If you believe you have received a defective product (damaged, print errors, etc.) please contact us with photos of the issue/s. We will do whatever we can to make things right.Due to our printing method, it is common for there to be small white streaks near the seems and armpits. We do our best to prevent these marks, but they are a side-effect of dye-sublimation printing.Please email us at wecare@shirtwascash.com

If your tracking status shows that your order was delivered but is nowhere to be found, give it 3 business days because most of the time orders show up a couple days after due to forces out of our control. Unfortunately we have no control over USPS or any other shipping service and therefore cannot be responsible for any lost, damaged, or stolen packages once they leave our facility.

+Make sure to ask your neighbors if they came across any of your dank maymays.
+ If you live in an apartment or multi-unit building, check your front desk or package collection area to see if they're hiding your package.
+ Call the nearest post office (USPS post office in the U.S.) and give them your tracking number, often they have it waiting at the facility for you.
+ INTERNATIONAL CUSTOMERS: Contact or go into your local post office first, sometimes they are holding on to your order even after it shows delivered. If it's being held in customs, contact the customs office directly.

Shoot us an email if none of the above suggestions help: wecare@shirtwascash.com

Sometimes mistakes happen while your order is in transit to you and it ends up back at our facility. We'll reach out to you if this ever happens.

We will email you if your order gets returned to us by mistake. There are two options available to you when this situation happens.

1)If you get back to us and want a refund, we can refund you your order minus shipping and a 35% restocking fee.

2)If you get back to us and want your order reshipped, we will need to send you an invoice for new shipping. Once this invoice is paid we notify our team to reship your order. We can also update your shipping address in an attempt to ensure you receive your order.

Normally we have a no-questions return policy but due to the nature of this pandemic and intimacy of mask wearing we are not accepting any returns or exchanges on masks.

We care to provide the best experience possible when you decide to shop with us. That's why we made it easy to return your order if you don't love it.

You can return your order for any reason, just let us know so we have a chance to make it right.

+ Return requests must be made within 14 days of receiving your order.
+Returned items must be unworn and in brand new condition.
+If you believe that the items you received are damaged or defective, please take a look at our policy for defective items. All defective returns are processed at no extra charge to you.
+If you received the wrong items, please take a look at our policy for Incorrect & Missing Items. All incorrect item returns are processed at no extra charge to you.
+We will create a prepaid shipping label (U.S. customers only) for you to easily return your items. The return shipping fee will be deducted from your final refund.

We try to process all returns within 3-5 days of the return arriving at our facility. Once processed, your refund will be transferred back to your payment method used to place the order, or onto a gift card if you choose.

Please use our Returns & Exchanges tool to begin the return process.

We want you to LOVE everything you order. If something doesn't fit right, you'd rather have a different product, or maybe you just want a different design. We made it easy to exchange items.

You can exchange items from your order for any reason.

+ Exchange requests must be made within 14 days of receiving your order.
+Exchanged items must be unworn and in brand new condition.
+If you want to exchange damaged or defective items, please take a look at our policy for Damaged and Broken Items. All defective exchanges will be processed at no extra cost to you.
+If you received the wrong items, please take a look at our policy for Incorrect & Missing Items. All incorrect item exchanges are processed at no extra charge to you.
+ You will be responsible for shipping your exchange items back to us. We will email you instructions on how to prepare and where to send your exchange.

We try to process all exchanges within 3-5 days after they arrive at our facility. Once processed, you will receive an email confirming your new order. Exchanges require production of new items which can take up to 2 weeks to process.

Please use our Returns & Exchanges tool to begin the exchange process.

Lightning Sale items consist of backstock and wearable defective items. These items are sold as is and are not eligible for return or exchange. If you believe that the item you received is not in a wearable condition, please contact us. We do whatever we can to make things right.

Please email us at wecare@shirtwascash.com

Refunds can take up to 5 business days to appear on your payment method. If it takes longer, you should contact your payment provider.

Refunds can vary depending on the situation. The refund you will receive from each scenario is described in its respective policy.

We have technology in place to help us spot fraudulent orders. If your order is flagged as a high risk order, we reserve the right to cancel your order and blacklist you from our store.

We ALWAYS want to try and make things right. If you experience any problems, please contact us before you contact your payment provider. If you contact your payment provider to get a refund instead of contacting us, we may blacklist you from our store.

Let us make things right. Email us here: wecare@shirtwascash.com