We got your back.
Care-free Refunds, Returns & Exchanges
We aim to make life simple.
Returns
- Returns must be in "like new" condition
- Within 90 days of receiving your order
- We supply prepaid labels for low cost
- Refunds sent 3 to 5 business days after you ship the return
- Original shipping costs are not refundable
Start a return💌
Exchanges
- Must be "like new" condition
- Within 90 days of receiving your order
- We supply prepaid labels to USA for low cost
- We do not cover international shipping but all costs covered
Begin an exchange💌
Defective or Lost Orders
- We cover the full cost of replacing defective products
- We replace lost orders if contacted within 90 days of shipment
- We reserve the right to deny or send partial refunds
Report an issue💌
Non-Refundable Items
- Lightning Sale, Mystery Box, and Clearance items (there will always be a disclaimer on the product page)
- Custom and manual orders
- Masks
- Underwear
- Gift cards
Please Note
- We do our best to put your experience on top
- We retain the right to cancel or deny service
- We accept all major credit cards
- You agree to our privacy policy and terms of service