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note: items are shipping w/ 1 month delay
This page is a quick reference for our customer-first service policies, late order benefits and reimbursements you may claim. It is a forward-thinking response to any challenges we may face during manufacturing disruption. We are constantly working to provide the best service to you.
We'd like to make up for our short-comings with bonus offers + easy resolutions. With hard work and continued transparency we hope to maintain a long-term relation with you.
Stay brave,
It is a new customer service model we've invented to provide progressively better care based on our own delivery performance. We are a very small company, so it attempts to increase our ability to provide better service at scale.
Have an order and want to submit a claim? Fill out this form.
You can request an address change at any time without submitting the form.
We are offering discounts (defined above) to all open orders. The percent of the discount increases with current order duration. 🔗Request a discount here.
We acknowledge our delivery times are more variable than normal. We will do our best and expect 24 day delivery times for most orders. To make up for any delay, we now offer Complimentary Reimbursements to all current orders based on the duration of your order. Your order will still be sent with no additional delay. 🔗Redeem your discount and refund here.
You may cancel your order at any time. Cancelled orders will eventually be donated or resold.
We are not offerings size changes at the moment.
Delays caused by new production makes edits a challenge. That said, we can cancel your wrong item with a refund. Cancel an item here.
Our normal customer service responds to requests daily with some delay from increased volume. We process these Proactive Care Offer form submissions once per week.
We act professionally but we are actually a very small team. This Care Program experiment will likely drastically increase our customer service inquiries.
You can do us a huge favor by using the form provided and customer service pages to help self-serve your individual needs. Our primary focus needs to help people with edge-case issues and lowering overall shipping times.
*Discounts and Complimentary Refunds are based on the order duration when you submit this form. You may wait for the order to ship before submitting. One (1) submission per order. We reserve the right to modify this offer as necessary. International orders default to lowest refund option.
